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Organizer Questions and Answers

Our platform is free and provides you with all the necessary tools to create, sell, distribute, and validate tickets autonomously.
Additionally, if you need additional options and professional features, we offer a Premium plan that adapts to your specific needs.
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  1. If you are not yet a participant of an organizing group, you have two options: create your own organizing group or wait for an invitation to join an existing one.
  2. If you are already a member of an organizing group, make sure that your role in the team has the necessary privileges to create events.
View different roles

  1. Owner: The creator of the organizing group and possesses all the privileges. They are the only ones who can delete the group.
  2. Administrator: Also possesses all the privileges.
  3. Basic: Limited access, only to sell and validate tickets. Cannot view sensitive data.
  4. Validator: Has the least privileges, limited access only to validate tickets.

Participants are all the users who are part of an organizing group, each with their own role. There is no limit to the number of participants in a group. We encourage you to invite as many responsible people from your organization as possible to enhance your sales and streamline the management of your events.

Yes, we allow adding up to a maximum of 100 sessions per event, with different dates and price categories.
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In each event, there are one or several sessions, and each session has its own specific price categories. It is essential to avoid mistakenly modifying the global event when you want to adjust the price categories of a particular session.
Remember that the price categories defined in the global event will automatically apply to new sessions you add. However, if you already have events created with one or several sessions, you will need to modify the price categories of each individual session.

Yes, but only for Premium users. For each ticket category, you can define a price, capacity, available accesses, and promotional codes. Keep in mind that if you have already distributed tickets for a category, the edition of this category will be limited.
See plans and featuresView details of a price category

It is a type of ticket with the following configuration:
  1. Category: Name of the category.
  2. Price: The price assigned with the event's currency.
  3. Capacity: The maximum number of tickets in this category to be generated.
  4. Accesses: If the QR code is valid, the person validating the ticket can mark each of the defined accesses as "used." Examples of access: parking, consumables, or VIP area.
  5. Promotional codes: Discount codes for attendees when placing an order.

Most likely, you are trying to manage price categories for a free event.

Dates are modified at the session level of an event. To do this, you need to go to the editing form of a session.

The session has already ended. Remember that a session is considered ended once the defined duration hours in the event configuration have passed.
How to reactivate an event?

Yes, but only if it's not canceled.
  1. Add a new session to the event.
  2. Modify the date of any non-canceled session of the event.

Once the QR code of the ticket is scanned, the app will inform if the ticket is valid, if it has been previously validated, if it's blocked, if it's part of an order to be confirmed, or if it has multiple accesses to be used. We can also see the ticket number, attendee's name, and if necessary, their additional information.

You can configure multiple entries for an price category. On each validation, the validator can mark the corresponding access as "used". For example: parking, VIP area, consumption...

  1. Hand-selling: It is done directly through the app, and the payment is handled externally to the platform. The specified price is what counts, and the automatically generated order is confirmed.
  2. Box office selling: Selling a ticket and charging it externally to the platform. The ticket can be marked as validated instantly without scanning. (For Premium users)
  3. Manual web selling: Selling through the website using the specified payment method. The process requires manual confirmation of orders.
  4. Integrated POS selling: Payments go through your integrated POS, which you need to set up following our guide. Orders are automatically confirmed once payment is completed. Talonarium does not apply commissions for this method, but keep in mind that your POS may have its own fees.
  5. Stripe selling: Payments go through a Stripe payment gateway. Orders are also automatically confirmed. Requires a Stripe account linked to the platform. In this case, there are Stripe and Talonarium charges depending on the country.
  6. Creating ticket books: We allow creating ticket books of up to 100 tickets. Profits are only calculated for the tickets validated on the day of the event. (For Premium users)
  7. Web invitations: For free events, attendees can request invitations. Orders require confirmation only if specified in the event configuration.
  8. Mass selling or distribution: If you want to distribute or generate a large number of tickets, this option allows importing a CSV file with attendee data and automating the process. (For Premium users)
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Your event is either not published or has already ended. We encourage you to publish it to increase visibility through our website showcase and your organizer page.

Yes, if you are a Premium user, you can configure it in the exclusive event options.

Yes, you have the option to cancel sessions independently or cancel the entire event directly. However, it's essential to consider that when you cancel an event, affected attendees will automatically receive a notification via email. It's crucial to make this decision responsibly, as once the event is canceled, it cannot be reactivated, and Talonarium will not provide refunds or be responsible for any incurred costs.

Yes, you can send one message per day and session. Messages are sent automatically via email.

Yes, you can export all the tickets from an order or a ticket book into a single PDF file. (For Premium users only)
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No, you can only block or unblock tickets.

Yes, you can do it by sending the download link, or if you are a Premium user, you can share the PDF of the ticket through your preferred medium.
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No, Talonarium is a self-management event platform. If the organizer requires an invoice, they must issue it on their own.

Yes. It is possible to log in with the same user on multiple devices at the same time.

No, Premium plans are individual and associated with a single user.

If you stop being a Premium user, the event will continue to exist in its original state. However, it's important to note that if you make modifications to the event, some configurations that were available to Premium users may be altered and no longer available.

  1. Verify if they have checked their spam folder.
  2. Access the order details to ensure the email address is correct. If it's wrong, you can modify it and resend the order.
  3. You can resend the order as long as it's in the "confirmed" state and the session has not ended.

Make sure that the invitation email matches the recipient's email. The recipient can check their user email in the application's settings section. In the case of users registered with Apple using the hidden email mode, you should send the invitation to an email address similar to @privaterelay.appleid.com.

The refund system is mainly the responsibility of the organizers. From the application, the option to block one or more tickets from a specific order is provided, but the return management process, especially in the case of paid tickets, must be handled manually by the organizer. If you use Stripe as your payment platform, you can complete the refund process from the "payments" section within your dashboard. However, it is important to keep in mind that charges applied during checkout cannot be recovered.

Premium subscriptions are associated with the Google Play (Android) or App Store (iOS) user who makes the initial purchase. This subscription is automatically linked to the user who logs in on any device using that corresponding store account.
If you have doubts, fill out the form and we will contact you.
contact@talonarium.com
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