Make sure the email in the invitation matches the recipient's email. The recipient can verify their user email in the app's settings section once registered. If the user is registered with Apple and uses the email relay mode, you must send the invitation to an address similar to @privaterelay.appleid.com.
Yes. We allow up to 100 sessions per event, with different dates and price categories.
Each event has one or more sessions, and each session has its own specific price categories. It is important to avoid modifying the global event by mistake when you want to adjust the price categories of a particular session. Remember that price categories defined at the global event level will automatically apply to newly added sessions. However, if you already have events created with one or more sessions, you will need to modify the price categories for each session individually.
You are likely trying to manage price categories for a free event or don't have the necessary privileges.
Dates are modified at the session level of an event. To do so, you must go to the session editing form.
In order for your event to be public and appear on our website, it must be published. We encourage you to do so to increase visibility and boost your sales! Please note that the process is not immediate, as our team performs a pre-validation to ensure quality and avoid fraudulent content.
You can cancel sessions individually or cancel the entire event directly. Keep in mind that when you cancel an event, the affected attendees will automatically receive a notification via email. It's crucial to make this decision responsibly, as once the event is canceled, it cannot be reactivated, and Talonarium will not issue refunds or be responsible for lost costs.
If you haven't canceled the event, you can reactivate it by modifying the session's date or adding a new session to the same event.
Once a subscription ends, the event continues to exist in its original state. However, if you make modifications to the event, some exclusive settings may be altered and will no longer be available.
The session has already ended. Remember that a session is considered finished once the defined duration time has passed as set in the event settings.
No. You can only lock or unlock tickets.
Yes. You can do this by sending the download link or sharing the ticket PDF through your preferred method. You can also resend the order through the resend order option.
We do not charge any commission on any sale method, except for the online TPV method. In this case, we use Stripe to automate the payment validation process, which includes mandatory service fees.
The refund system mainly falls under the responsibility of the organizers. The app provides the option to lock one or more tickets from a specific order, but the refund process, especially for paid tickets, must be handled manually by the organizer. If Stripe is used as the payment platform, the refund process can be done from the 'payments' section within your panel. However, it is important to note that charges made during the payment process cannot be recovered.
If the subscription is made through Google Play (Android) or App Store (iOS), it will be linked to the store account (Google or Apple) that is logged into our mobile app. This means it can be accessed from any device where that same store account is used.On the other hand, subscriptions purchased through our website are associated with a specific user and cannot be transferred to other accounts.
